PHOENIX — As rent and living expenses continue to rise, apartment community owners and managers across Arizona are taking proactive steps to prevent evictions and support tenants who fall behind on payments.
Instead of turning immediately to the courts, many multifamily operators are prioritizing communication and flexibility. From setting up personalized payment plans to connecting residents with aid resources, the goal is to keep families in their homes.
“If they cannot get rental assistance, which is starting to be the norm due to funds not being available, we will set up a ‘Promise To Pay’ program with the resident to stop the eviction process,” said Elizabeth Beaulieu, portfolio director at Quarterpenny Management, which manages properties in southern Arizona. “This is for our residents who typically pay rent on time and just need additional time due to a job loss or other significant reason.”
Beaulieu added that her team actively helps residents apply for rental assistance, providing detailed lists of resources and hands-on support navigating applications.
Larger firms are embracing similar practices. Rachael Kish, senior vice president of operations at Asset Living, said the national property management company ensures tenants are informed of third-party rent tools like Flex, which allow payments in installments.
“We make it a point to notify residents of these options during move-in and with reminders throughout the lease,” Kish said. “We also direct them to local agencies like the Community Action Human Resources Agency, the Salvation Army, and others.”
Kish emphasized that the most important piece is communication. “We want our residents to know that we’re here to support them, work through challenges together, and help them get back on track.”
Across the state, Arizona’s apartment communities are showing how collaboration, not confrontation, can lead to better outcomes for both residents and property managers.